Sports Therapy

Cancellation Policy

Cancellation Policy for DK Sports Massage: At DK Sports Massage, we understand that unforeseen circumstances may arise, requiring adjustments to your scheduled appointment. Our cancellation policy is designed to be fair to our clients and therapists. Please take a moment to review our policy below: 1. **Cancellation Notice:** - We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling of appointments. This allows us to accommodate other clients waiting for an available slot. 2. **Late Cancellations and No-Shows:** - Appointments cancelled with less than 24 hours notice or clients not attending their scheduled appointment will be subject to a cancellation fee. 3. **Cancellation Fee:** - The cancellation fee will be 50% of the scheduled service cost. This fee helps compensate our therapists for the time set aside for your appointment, which could have been utilized for other clients. 4. **How to Cancel or Reschedule:** - Clients can cancel or reschedule appointments by contacting us via phone or email. We appreciate your prompt communication to allow us to adjust our schedule accordingly. 5. **Exceptions:** - We understand that emergencies and unforeseen situations may arise. In such cases, please get in touch with us as soon as possible to discuss your situation, and we will do our best to accommodate your needs. 6. **Refunds:** - The cancellation fee is non-refundable. However, we may consider exceptions on a case-by-case basis for documented emergencies or exceptional circumstances. 7. **Multiple Cancellations:** - Repeated cancellations may result in requiring a non-refundable deposit for future appointments. You acknowledge and agree to abide by our cancellation policy by scheduling an appointment with DK Sports Massage. We appreciate your understanding and cooperation in helping us provide the best service to all our clients. Please get in touch with us if you have any questions or concerns regarding our cancellation policy. Thank you for choosing DK Sports Massage. We look forward to serving you!

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